Sr. Manager, Enterprise Technology

Job Title:

Sr. Manager, Enterprise Technology

Role Overview:

Trellix is looking for a Sr. Manager, Enterprise Technology, to join us and drive customer service by leading a team of technical resources in delivering exceptional user experiences across EMEA.

Your influence and leadership will impact our organizational technology strategy
and you will ensure efficient desktop support, manage global user access controls, and implement best practices to maintain a secure and productive technology environment.

About the role:

• Lead and motivate a team of desktop support and IAM specialists across EMEA.
• Develop and implement strategies for efficient desktop deployment, maintenance, and troubleshooting, in partnership with other regional leaders.
• Oversee user access management processes, ensuring compliance with security protocols.
• Proactively identify and resolve IT service issues, maintaining high service level agreements (SLAs).
• Implement and maintain best practices for desktop support and IAM operations.
• Track key performance indicators (KPIs) and report on service delivery metrics.
• Stay up-to-date on industry trends and technologies related to desktop support and IAM.

About you:

• Excellent ‘people skills;’ working in a team-oriented, cross-cultural collaborative environment
• Excellent capability to prioritize and organize work in a complex environment
• Experience managing multiple concurrent projects
• Has led multiple post-implementation upgrade and regression testing cycles, ensuring that ongoing development and functionality will meet business needs without disrupting the existing operational environment
• Outstanding analytical and project management skills.
• Proven experience developing and managing work back schedules, scope, budgets, resource plans, issues, risks and change requests
• Excellent capability to prioritize and organize work in a complex environment.
• Rapidly adapt and respond to changes in environment and priorities
• Ability to communicate ideas in both technical and user-friendly language

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.