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Customer Success Director

ID: JR0033133

Remote Japan

Job Title:

Customer Success Director

Role Overview:

Japan Customer Success Regional Directorとして日本のカスタマーサクセスチームをけん引していただきながら、お客様の契約更新やサクセスプランの契約満了を目指し、適切な数字を設定しチームを達成まで導いていただきます。顧客の維持・拡大し、企業の利益に貢献するための戦略を構築します。

As the Japan Customer Success Regional Director, you will lead the Japan Customer Success team, setting appropriate numbers and guiding the team to achieve them, aiming for customer renewals and Success Plan contract expirations. You will develop strategies to retain and expand customers and contribute to the company’s bottom line.





Japan Customer Success Regional Directorとして10名弱のチームメンバーのマネジメントと日本のビジネスのリード。













What you’ll do:

・Aiming to renew the customer's contract and expiration of the Success Plan contract.

・Developing strategies for client expansion and retention.

∙ Manage the achievement of numbers, pipeline, and sales figures.

・He/She is responsible for the development of strategies to expand and retain clients, manage the pipeline and sales numbers, and understand the Japanese market.

・As the Japan Customer Success Regional Director, he manages a team of less than 10 people and leads the Japan business.

・Conduct reviews at regular forecast meetings with the APAC team.

・He/She will share team wins and updates with company leadership.

What you’ll need:

・Experience in providing SaaS services, including customer success, renewal sales, and technical account manager

・Ability to manage and mentor multiple direct reports

・Experience in developing growth strategies and managing progress

・Ability to use numbers and data to formulate and explain strategies based on logical thinking and analytical skills.

・Interpersonal and communication skills to collaborate with other teams within the company

・Ability to delegate tasks and track progress of team initiatives

・Strong communication skills (written and oral) and presentation skills in Japanese and English

About Team:

We will provide appropriate advice and services as your primary consultant throughout the lifecycle (onboarding, deployment, operation, and renewal) of your paid support contract from the time you make the decision to renew your contract until the next annual renewal. We also have a renewal sales member on the same team to handle license renewals.


Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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