Standard Deal Partner Analyst I

Job Title:

Standard Deal Partner Analyst I

About Trellix  
Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.

Role Overview:

The Deal Management Analyst will support end-to-end Quoting and Order processing operations for all regions globally, ensuring timely and accurate delivery of quotes and orders. The ideal candidate demonstrates superior customer service skills, strong analytical capabilities, and the ability to work effectively in a fast-paced, dynamic environment. This role demands exceptional time management, prioritization, and organizational skills, along with the ability to adapt quickly to process changes—especially while handling sensitive cybersecurity-related information and data

About the role: 

•  Create, review, and deliver accurate customer quotes and process orders in a timely     manner.

•  Process quote corrections, revisions, and updates based on sales or customer requirements. 

•  Handle inbound and outbound communication with sales and other internal teams through calls, emails, and messaging platforms.  

• Support backend sales operations, ensuring smooth workflow and process accuracy. 

•  Collaborate with sales teams and internal stakeholders (Pricing ,Deal desk, CRM, CD, MDM, Order Ops, Licensing, IT, etc.) to resolve quote/order -related issues.  

About you: 

• 2 or more years of experience in a similar industry.

• Superior customer service skills and a professional attitude.

• Ability to learn quickly and work effectively in a fast-paced environment.

• Strong collaboration skills and the ability to share information within a team.

• Excellent written communication and documentation skills 

• Proven experience in creating procedural documentation.

• Experience in knowledge base administration.

• Advanced proficiency in Google Workspace

• Flexibility to work in rotational shifts in EMEA support.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans

• Medical, Dental and Vision Coverage

• Paid Time Off

• Paid Parental Leave

• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.