Senior Technology Support Specialist

Job Title:

Senior Technology Support Specialist

About Trellix:

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/.

Role Overview:

Strong knowledge of cybersecurity concepts, products, and industry standards; hands-on experience with cloud security, SSO, authentication, and REST APIs is highly desirable.

About the role-

• Responsible for the distribution, installation, operations, and troubleshooting of security products on our corporate environment.
• Participate in hardware/software projects and deployment plans. Analyze work group systems and recommend solutions.
• Execute production processes. Perform/manage changes to compute environment.
• Manage virus protection procedures on end points. Drive day to day business needs by managing processes and/or workflow.
• Responds to customer/client requests or events as they occur. Develops solutions to problems utilizing formal education, ITIL best practices, and judgement.

About you –

• Proven experience in technical support with a focus on cybersecurity. 
• Strong knowledge of cybersecurity concepts, products, and industry standards; hands-on experience with cloud security, SSO, authentication, and REST APIs is highly desirable.
• Skilled in troubleshooting, communication, and customer service, ensuring effective issue resolution and client satisfaction.
• Proficient with support and workflow management tools such as Jira, along with process automation experience.
• Background in working with cybersecurity product companies or supporting SaaS-based security solutions.
• Holder of relevant industry certifications (e.g., CISSP, CompTIA Security+, ITIL).
• If knowledge of Trellix products it would be an added benefit (like ePO, DLP, SCP, TnE)
• Experienced in incident response, escalation handling, and crisis management.
• Strong analytical and process-oriented approach, with focus on driving efficiency and consistency.
• Experienced in process improvement, KPI tracking, and performance management.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans

• Medical, Dental and Vision Coverage

• Paid Time Off

• Paid Parental Leave

• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.