Desktop Support Engineer

Job Title:

Desktop Support Engineer

About Trellix:

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/.

Role Overview:

Desktop Support, AV, Network and all things associated with the Bangalore and IT support for all APAC offices for Trellix.

About you:

We are seeking a skilled Desktop Engineer to provide day-to-day technical support for desktop systems, software, and hardware.

The ideal candidate will troubleshoot and resolve end-user issues, ensure system reliability, and contribute to a seamless IT experience across the organization.

This role requires excellent problem-solving skills, strong communication, and a customer-first mindset.

About the role:

Install, configure, and maintain desktop hardware, software, and peripherals (printers, scanners, etc.)
Respond to and resolve incidents and service requests related to desktop systems, either remotely or on-site
Perform system upgrades, updates, patches, and backups
Support Windows OS, Microsoft 365 Suite, and standard business applications
Manage user accounts, permissions, and access rights (Active Directory, Outlook, etc.)
Troubleshoot network connectivity issues (LAN/WAN/Wi-Fi)
Collaborate with IT team members to escalate unresolved issues
Maintain asset inventory and ensure timely documentation of issues and solutions
Assist in the deployment and recovery of laptops/desktops as part of onboarding/offboarding processes
Educate users on best practices, IT policies, and basic troubleshooting techniques
Support audio/visual setups and remote meetings when required
Support Google suite of products.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans

• Medical, Dental and Vision Coverage

• Paid Time Off

• Paid Parental Leave

• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.