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Customer Success Manager

ID: JR0030980

Australia, Canberra
Australia, Sydney

Job Title:

Customer Success Manager

Role Overview:

The Trellix Canberra team is a cohesive and collegiate group who will welcome and support you to drive your success from Day 1. If you enjoy promoting quality customer solutions and implementation with a consultative approach with the enterprise customer this role is for you.

Working with team members across the spectrum from system administrators to Chief Security Officers (CSO) you will resonate with the value of Trellix solutions and services that inspire the use of Trellix solutions, services, educational offerings and premium support.

You will gain excellent understanding around individual customer security priorities to enable the Customer Success team to provide targeted advice on best practices, security strategies, and planning for value added services that improve customer success with Trellix products and renewal.

This role reports to our ANZ Senior Manager for Customer Success Management.

About the role:

  • Your role will help our customers to protect themselves from todays and tomorrow’s threat landscape. Our customers success is enabled through brainstorming and partnering with them throughout their operational life cycle. 
  • Operational efficacy is essential for our customers and you will develop and orchestrate account specific customer success plans to achieve desirable outcomes.
  • You will manage delivery of Trellix Success Plans and secure renewals.
  • You are excited about developing a trusted advisor relationship with the customer’s managers and executive sponsors.
  • Coordinate Trellix professional services, training, incident response, and support activities and the Customer partners and project managers to ensure the successful implementation of Trellix solutions and services.
  • Drive customer retention, adoption and renewal rates by conducting regular meetings with customers to review open issues, level of customer satisfaction (net promoter score), or lack thereof. 
  • Working with customers to reduce risks and maximize their security investment.
  • You are a customer advocate; collecting customer feedback on product or solution needs, understanding the customer environment and promoting that to our teams.
  • Work with the customer(s) and other teams to resolve customer issues.
     

About you: 

  • You have experience in the federal sector and have NV1 clearance level
  • 5+ years in Customer Success, Account and or Renewal Management or similar role.
  • Explain technical subjects to non-technical end-user personnel in an Enterprise environment.
  • Build trust by first understanding, and then addressing customer needs.
  • Develop valuable and outcome-based relationships with a diverse customer account base.
  • Excellent project management skills.
  • You have experience with Security issues and Products. 
  • You are equipped with Comp TIA Security+ or CISSP certifications

Company Benefits

We work hard to embrace diversity and inclusion and encourage everyone at Trellix to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all our employees.

  • Medical, Dental and Vision Coverage
  • Support for Community Involvement
  • Relevant Tuition and Education Reimbursement

We're serious about our commitment to diversity, which is why Trellix prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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