Benefits Lead/ Specialist – N. America & LATAM

Job Title:

Benefits Lead/ Specialist – N. America & LATAM

About Trellix  
Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.

Role Overview:

The Benefits Lead will have overall responsibility for benefits in the Americas region (US, Canada, Argentina, Brazil, Chile, Colombia, Mexico). Administer and communicate our benefits program in the region regarding plan options, policy features, enrollment and other requirements. Ensure company benefit plans follow country or other local jurisdictions laws. You will provide excellent customer service and provide support to employees. Partner with the Human Resources team and all other departments on benefit issues, keeping the HR Business Partners informed of any issues. You will report to the Head of Global Benefits. The role is remote, but candidates based in the North East region are preferred.

About the Role:

• Administer different regional benefits programs, which include Medical, Dental, Vision, Disability, Life Insurance, other benefit plans or accounts, commuter benefits and retirement plans.

• Be the main contact for benefit administration activities to ensure accuracy and compliance with laws, policies and procedures.

• Stay up-to-date with broader market benefit trends and make recommendations for benefit offering changes to the Benefits leader.

• Be the primary contact for several benefit issues such as plan provisions, policy interpretation, procedures, coverage, enrollment eligibility, family status changes, claims, claims appeals procedures, and other benefit matters.

• Help with online benefits administration and employee self-service sites: Assume primary responsibility for ongoing use of the site’s features and procedures including eligibility management, enrollment management, billing, reporting, and maintenance.

• Audit and process vendor billing.

• Administer retirement or pension plans: communicate with payroll team, conduct annual non-discrimination testing, manage the annual audit, manage retirement committee activities, and all related communications. 

• Perform audits to verify integrity of data in Workday.

• Manage a repository of benefit policies, plan documents, forms, and carrier information.

• Partner with benefits brokers to resolve customer/vendor issues.

• Be a primary contact with benefit vendors regarding ongoing plan administration. Ensure that vendor processes are in place and working properly.

• Coordinate the preparation of employee communications.

• Maintain the employee benefit files in accordance with internal policies and procedures and with appropriate requirements including ERISA, HIPAA, and DOL.

• Establish familiarity with provisions of existing and new federal and state laws to help determine impact on benefit plans and ensure compliance.

• Evaluate and advise on internal processes to reduce costs and increase efficiency.

• Document and maintain administrative procedures for assigned benefit processes.

• Manage all renewal processes including US Open Enrollment – create communications to employees, review and provide feedback to Broker on updates to benefit materials, and update Workday with new plans and rates.

• Monitor Workday to ensure changes are sent to vendors. Ensure that file feeds are set up and going over correctly.

• Manage wellness events and research new practices and trends in employee benefits and wellness.

• Manage all leaves and time off plans, processes and payments

About You: 

• Proven professional experience in Benefits Administration including Health and Welfare, retirement/pension plans, workers compensation, leave of absence management experience, and managing and resolving complex Benefit issues.

• Successful track record in interpreting complex Summary Plan Descriptions, Retirement Plan documents and Personnel Policies and Procedures and relevant Federal Regulations

• Strong data analysis skills; the ability to extract and summarize data to make data-backed business decisions

• Proficient in HRIS tools. Hands-on experience in HCM systems, preferably Workday

• Excellent communication and presentation skills, both verbal and written

• Effective interpersonal skills necessary to advise, counsel, recommend and approve actions on a variety of benefits issues

The base pay range of this role is $110,000 to $150,000.  Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget, and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans

• Medical, Dental and Vision Coverage

• Paid Time Off

• Paid Parental Leave

• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.