Job Title: Customer Success Coordinator Role Overview: – Company Overview: Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an…

Job Title: Customer Success Manager, Public Sector Role Overview: Customer Success Managers (CSM) are the backbone of our relationships with our customer base and specifically support key Federal clients.  CSMs are highly motivated customer relationship leaders who secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities to drive customer…

Job Title: Customer Success Coordinator Role Overview: – Company Overview: Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an…

Job Title: Customer Success Coordinator Role Overview: – Company Overview: Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an…

Job Title: Senior Manager, Customer Success Management Role Overview: Reporting to the Director, Customer Success Management you will be responsible for managing a team of Customer Success Managers responsible for customer on-boarding, product adoption and usage optimization, advocacy, retention, and discovery of up-sell opportunities. This person will help to execute on our customer relationship strategy…

Job Title: Customer Success Manager – German Speaking Role Overview: The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption and implementation of Trellix Solutions, leading to successful customer renewals. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services…

Job Title: Director, Customer Success Management Role Overview: Japan Customer Success Regional Directorとして日本のカスタマーサクセスチームをけん引していただきます。お客様の契約更新やサクセスプランの契約満了を目指し、適切な数字を設定しチームを達成まで導いていただきます。 【主な仕事】 ・お客様の契約更新、サクセスプランの契約満了を目指す。 ・数字の達成度、パイプラインの管理、営業的な数字の管理。 ・日本の市場を戦略的に分析し、論理的思考とデータをもとに目標を正しく設定し達成していく。 ・Japan Customer Success Regional Directorとしてチームメンバーのマネジメントと日本のビジネスのリード。 ・APACチームとのフォーキャストミーティングにてレビューの実施。 【期待する経験値、知識 】 ・カスタマーサクセス、リニューアルセールス、テクニカルアカウントマネージャーなどのSaaS型のサービスの提供経験 ・チームをマネジメントした経験 ・数字、データを活用し、論理的思考と分析力をもとに説明するスキル ・社内の他のチームと協業できる能力 ・日本語・英語でのコミュニケーション能力（文書・口頭）、プレゼンテーション能力 【チームについて】 ・カスタマーサクセスチームは、お客様が契約を更新する判断をしてから次の年に更新するまでのライフサイクル（オンボーディング、展開、運用、そして更新）をお客様の第一相談役として適切なアドバイス、サービスを提供していきます。契約更新が増えることによって、Trellixのファンが増えていると面白みを感じていただけます。 Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every…

Job Title: Customer Success Manager, Public Sector, West Role Overview: Customer Success Managers (CSMs) are an integral part of our Customer Success Team. CSMs are highly motivated and integral key player who is responsible for successfully managing customer adoption, expansion, and on time renewals of the Trellix security footprint for highly complex clients. CSM’s are…