Monitoring and Support Engineer – Apprentice

Job Title:

Monitoring and Support Engineer – Apprentice

About Trellix:

Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform’s open architecture and broadest set of native security controls across endpoint, email, network, cloud, and data security integrates with over 500 third-party tools to create multi-vector, multi-vendor event correlation and context to speed up investigations. The Trellix Advanced Research Center provides an additional layer of protection by continuously informing the platform on the latest threat actor TTPs (techniques, tactics, and procedures) and recommendations from millions of global sensors. Trellix and an extensive partner ecosystem accelerate technology innovation and empower over 40,000 business and government customers to build confidence in the protection and resilience of their operations. Learn more at Trellix.com.

Role Overview:

The ideal candidate will be responsible for ensuring the smooth operation and optimal performance of our on premise and cloud infrastructure systems , networks and applications. This role involves proactively identifying potential issues, troubleshooting system alerts and providing technical support to resolve incidents.

About the Role:

• System Monitoring – Continuously monitor the performance of servers, networks and applications using monitoring tools.
• Detect, escalate alerts for abnormal system behaviour or outages.
• Maintain and configure monitoring solutions to track system health and performance metrics.
• Respond to incidents and system alerts in real-time ensuring timely issue resolution within defined SLA.
• Provide First/Second level support for reported issues, ensuring minimal disruption to business operations
• Coordinate vendor activities as necessary to resolve incidents in the global Infra/Data environment.
• Handle service requests, ensuring timely resolution according to defined SLA's.
• Work Closely with other T3 teams and Devlopment teams to resolve issues.
• Maintain comprehensive documentation of system configurations, procedures and troubleshooting steps.

About you:

• Technical Knowledge
• Understanding of system monitoring tools Such as PagerDuty,Solarwinds,Site24/7
• Familiarity with ticketing system like SymphonySummit , Jira
• Knowledge of cloud services AWS, GCP
• Understanding of DNS,DHCP, TCP/IP, Network devices switch, Router, Firewalls, Load Balancers and Operating systems like Windows and Linux.
• Excellent Verbal and Written communication skills
• Works well in a team environment and can collaborate with cross functional teams
• Ability to manage multiple tasks and prioritize effectively.
• Ability to work independently with minimal supervision.
• Bachelor's Degree in information Technology, Computer Science or related field. Graduated in 2022-2024 can apply.
• Post Graduate candidates are not eligible for this program.

• Must be flexible to work in shifts, including nights and weekends as needed.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.