Find Your Next Career
Software Development Engineer
Sr. Software Engineer
Revenue Accountant
Channels Program Manager
Customer Success Engineer Apperentice
Senior Customer Success Manager
Customer Success Engineer Apperentice
Customer Success Engineering - Apprentice
Intern
EDR Detection Engineer
Solutions Engineer
Customer Success Manager - Poland (German Speaking)
Industrial Security Specialist (CSSO/FSO)
Sr Program Manager
Software Engineer
Enterprise Solutions Engineer
Professional Services Solution Product Consultant
Staff Software Development Engineer in Test
Apprentice- HR
Customer Success Engineer Apprentice
Research Scientist
Bizops Apprentice
Product Manager, Customer Success
Sr Software Development Engineer ,Data Protection
Senior Software QA Engineer
Customer Success Engineering - Apprentice
Customer Success Group - Apprentice
Security Researcher - Data Protection
Staff Software Development Engineer
Software Development Engineer
Customer Success Manager - Ireland (French Speaking)
Customer Success Manager - Spain
Customer Success Manager for customers in the Nordics, Benelux and UKI
Customer Success Manager
Apprentice - SDET
Customer Success Manager - German Speaking
Sr. Security Operations Analyst
Sr. Security Operations Analyst
Manager, Professional Services
Cloud Apprentice
Customer Success Manager
Senior Director
Data Security apprentice
Enterprise Account Manager (French/English)
New Business Enterprise Inside Sales Rep
Enterprise Account Manager (French/English)
Customer Success Manager
Enterprise Account Manager, Sweden
Enterprise Account Manager Poland
Senior Sales Engineer
View all jobs

Customer Success Engineering – Apprentice

ID: JR0033504

India, Bangalore

Job Title:

Customer Success Engineering – Apprentice

Role Overview:

Apprentice provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording,
diagnosis, problem solving, and resolution delivery for Trellix customer base. Apprentice will rely on their extensive experience and product
knowledge, as well as a clear focus on customer service to drive customer success.

Key Responsibilities

Act as the first point of contact for corporate/enterprise customers of Trellix.
Handle real-time voice calls and portal cases and respond in a timely manner.
Work in a team with assorted expertise.
Update customers on progress of their cases on a regular-basis.
Leverage team members’ expertise to deliver resolutions to customers in a timely-manner.
Maintain a friendly, open, approachable, positive attitude.
Willingness to work in 24×7 rotational shifts (including night shifts) is a must.

Technical Skills

Basic understanding of Microsoft Windows technology with some exposure to Server
operating systems.
Basic networking knowledge.
Beginner level knowledge on Linux is preferred.
Knowledge of computer security procedures and protocol.
Exposure to security concepts is an advantage.

Communication Skills

Excellent verbal & written communication skills is a MUST.
Be able to effectively communication with global customers over phone & email.

Educational Qualifications

Mandatory –
o Bachelor’s Degree in Engineering Or
o Bachelor’s Degree in Science Or
o Any equivalent Bachelor’s Degree in Science as recognized by Government
body
Industry certifications like CCNA, MCSE, S+ will be preferred.

Lifestyle
Most people in this type of job tend to work as part of a Technical Support team. They relate
to customers and partners to assess technical products and to resolve technical issues. They
also relate to customers with varying levels of technical skills and understanding.
Work Conditions & Physical Effort –
Work is normally performed in a typical interior/office work environment.
No or very limited physical effort required.
No or very limited exposure to physical risk.

Share This Job