Customer Success Coordinator

Job Title:

Customer Success Coordinator

Role Overview:

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Company Overview:

Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at https://trellix.com.

About the Role

• Manage a high-volume book of business to support the renewal functions.
• Generate renewal quotes and update quotes as needed to support the Customer Success Management team.
• Work cross departmentally with Customer Success, Sales, Operations, Finance, and other teams to develop strong internal relationships.
• Creatively problem solve and drive process improvement to optimize the overall renewal processes.

About you:

• 1 to 3 years of experience in high-volume customer success or client services role.
• A strong desire to work hard to make an impact, learn, and grow within a customer success organization.
• Highly effective organizational, prioritization, and time management skills.
• Strong verbal and written communication skills to communicate across all levels with both customers, channel partners, distributors, and internal teams.
• Capacity for empathy and a desire to help people.
• Familiarity with CRM systems and practices.
• Ability to adapt/respond to different types of customer challenges while influencing outcomes.
• Software/tech experience is a plus.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.