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Technical Trainer

Bangalore, Karnataka, India

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Job Title:

Technical Trainer

Role Overview:

Working within our APAC Education Services team as a Technical Trainer with the capability to deliver customer trainings in at least 4 x Trellix solutions. You will be working across the APAC region to deliver training to our customers and partners with a primary focus on Asia wide deliveries – virtual and in classroom. You will be expected to be involved in New Training opportunities, scoping calls and also training delivery planning calls in partnership with the Education Services head and the sales manager whenever required based on your availability.

Company Overview:

Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at https://trellix.com.

About the role:

  • Representing the Trellix Education Services team through unquestionable integrity and a mastery of your field(s) of expertise

  • Staying abreast of new Trellix technologies and associated training.

  • Deliver a wide variety of post-sales technical solution training activities including public and private classroom instruction, virtual classroom training using video conference based tools, one to one and small group coaching.

  • Engage and deliver using the Trellix Education Services Methodology, including defining, deploying and analyzing  assessments.

  • Contribute to, review and beta-teach new classes, working in partnership with the development team.

  • Build working relationships with Sales and Customer Success colleagues to position the best education opportunities with customers and prospects.

  • Being an advocate for cybersecurity education externally to Trellix. E.g. talking at conferences, engaging with Schools and Universities, social media presence.

  • Building effective working relationships with Trellix specialists (e.g. engineering, support, professional services) to deepen your technical reach into the technologies and be able to connect students with the answer to any question they may present.

  • Work collaboratively with the Education Services team, proactively engage on the operational side of the business and maintain data in the Learning Management System where required.

  • You will be expected to be delivering training during 70% of your time each quarter following an intensive ramp up period.

  • Modify or create training content on an ad-hoc basis if required.

About you: 

  • Have an ongoing broad understanding of the  cybersecurity landscape in the APAC region and impacts this may have on individuals and organizations in terms of education.

  • Experience in delivering formal hands-on technical product training to a broad customer and/or partner student base – Classroom and Virtual Instructor led.

  • More than 5 years' experience working in technical capacity in the IT industry, ideally in cybersecurity.

  • Strong public presentation and communication skills and a high standard of documentation.

  • Understanding of enterprise security strategy and where it fits within an organization to meet the client business goals and requirements.

  • Previous professional services/consulting experience desirable.

  • Previous experience in managing/working with Trellix solutions is highly desirable.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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