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Technical Support Engineer (DB SEC)

Bangalore, Karnataka, India

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Job Title:

Technical Support Engineer (DB SEC)

Role Overview:

Trellix seeks a Technical Support Engineer for Gateway Security Products. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Company Overview: Trellix

Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at https://trellix.com.

About role :

  • Interact with the McAfee customers via phone/email and by demonstrating the highest level of urgency, resolve customer issues in timely manner.

  • Provide remote support on the SIEM, DB Security, products and resolve product related issues during POC & post-deployment phase, through research and troubleshooting.

  • Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues.

  • Work closely with the Advanced Support team, product engineering team, product management team to resolve critical issues

  • Evaluate the criticality, severity of the issues, and ensure that they are addressed as per the priority.

  • Work closely with the Sales teams, to identify the high visibility customers, and address their issues with priority.

  • Document all technical issues, analysis and communication with the customer and ensure a crystal-clear documentation.

About you :

  • 5 or more years of experience in Technical Support in the Network Security domain.

  • Deep understanding of the Linux OS Concepts and proficiency in writing Linux commands

  • Networking / Security / Linux certifications like CCNA, CCSP, CEH, RHEL, CISSP preferred

  • Deep understanding of prior knowledge of TCP/ IP, DNS, SMTP, HTTP/HTTPS, SSL.

  • Prior knowledge of DBMS, DB server technologies.

  • Engineer should be specialized in supporting enterprise gateway security products like IPS/IDS, Database Management, SIEM, Network DLP, Routers, Switches

  • Act as a Single point of contact for each Customer reported Incident (manage, troubleshoot, resolutions). Handle the Service Requests from cradle to grave & with minimal supervision.

  • Good knowledge of handling network outage situations – this role will be handling S1/ S2 Service.

  • Open to work on 24/7/365 support center.

  • Preferred Skills – CCNA, CCSP, CEH, RHEL. Preferred prior knowledge of creating, updating, tuning, and debugging Regular Expressions and Co-relation rules

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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