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Renewal Account Manager

Salt Lake City, Utah, United States of America


Job Title:

Renewal Account Manager

Role Overview:

-The Inside Named Account Manager (iNAM) is responsible for working in a teaming model with Territory Managers and Account Managers to manage FireEye’s customer experience. This is a critical role for the company which helps to increase sales activity and pipeline of sales opportunities within the customer base. The main purpose of this role is to engage with customers throughout the year to transact and maintain on-time renewals, cross-sell/upsell within the customer base, and focus on customer retention. As an overlay specialist across FireEye’s various product lines, this role will also help define clear strategy and regional plan for targeting existing customers for outbound cross-sell/up-sell opportunities.

Objectives may include revenue, margin, volume, MSS, product mix as defined by management. Works strategically with the sales team. Performs account responsibilities with existing and/or new customers through outbound calls. Identifies key decision makers, determines customer needs, and explains alternative Intel products and services to customers. Recommends most suitable product or service, identify features and benefits, overcome customer objections and close sales. Should be able to cross-sell or up-sell each and every account as appropriate. May direct customers to company web sites or other company resources for information. Sends marketing and sales literature to prospective clients and visits customers occasionally. Qualifies new sales leads, sets up and manages discovery calls in collaboration with Field Sales Representatives, and supports qualified lead conversions. Provides tradeshow support. Defines, creates, and delivers outbound marketing campaigns. Maintains relevancy to Intel products and solutions by participating in webinars, social media, discovery calls, and engineering training. Schedules qualified prospect meetings/demos for Field Sales Representatives. Works closely with Intel geo SMG field sales teams to drive customer adoptions of Intel SW and services. Develop relationships internally with XPG¿s and various stakeholders.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.


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