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Product Engineering Support – Mid-level DevOps Tools Engineer

Bangalore, Karnataka, India


Job Title:

Product Engineering Support – Mid-level DevOps Tools Engineer

Role Overview:

Trellix Enterprise Product Engineering Support (PES) team is responsible for providing foundational DevOps tools in support of our products. We continuously improve our software delivery platform and processes for development, integration, and production of award-winning enterprise security products. The team is focused on enabling the adoption of Public Cloud and Infrastructure-as-Code deployment model to realize the agility and governance that comes from the utilization of modern processes. We are currently looking for a mid-level Application Engineer responsible for application configuration and resiliency, ecosystem automation, and troubleshooting. The PES team is part of Technology Services within the office of the CIO and supports GitHub Enterprise, Atlassian Jira/Confluence, Artifactory (JFrog suite), or TeamCity for the enterprise.

Company Overview :

Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at

About the role:

  • Provides technical support to users and team members for supported applications.
  • Expert in operating and configuring at least one of the supported applications: GitHub, Atlassian Jira, Atlassian Confluence, Artifactory, or TeamCity.
  • Proficient with operating and configuring at least one additional supported application.
  • Proficient in designing and implementing automation with Terraform Cloud and Ansible (or similar) to enhance ecosystem resiliency.
  • Mentor team members in your area of expertise and champions the team’s technical direction.
  • Competent with native cloud technologies such as RDS, EC2, ALB, NLB, EFS, and Kubernetes to include their cost-effective use.
  • Understanding of modern software architectures and translating legacy applications to these architectures.
  • Competent in DevOps patterns and workflow orchestration with supported tools.
  • Documentation of as-built solutions to include diagrams and written descriptions.
  • Supports team on-call rotation.

About you:

  • Passion for supporting creative and balanced solutions to solve internal SDLC challenges.
  • Passion for technical mentorship and maintains flexibility with changes in direction. Helps make sense of the technical direction and related rationale to junior team members.
  • Ability to receive constructive feedback and a drive for personal and professional growth.
  • Demonstrated effective communication and interpersonal skills, including the ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
  • Minimum of three years providing advanced configuration and support one of the supported applications.
  • Minimum of one year providing configuration and support to an additional supported application.
  • Minimum two years of continuous demonstrated experience in architecting, implementing, and maintaining solutions of Enterprise DevOps tools in AWS.
  • Minimum one year of experience with architecting and automating cloud native technologies, deploying applications, and provisioning infrastructure with Terraform Cloud and Ansible (or other similar automation platforms).
  • Functional knowledge of networking concepts such as DNS, routing, and load balancers is a plus.
  • Minimum six years of professional experience.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.


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